Our Terms and Conditions

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We, Julian Richard Hibbert and Philippa Jane Hibbert (Proprietors of The MewsThe Old Smithy and The Retreat) hereinafter referred to as “the Owner” of Hall Farm Holidays, Hollington, Ashbourne, Derbyshire, DE6 3GB, arrange bookings of holiday accommodation for Holidaymakers (“the Holidaymaker”).  The holiday accommodation at Hall Farm comprises “The Mews”, “The Old Smithy”  and “The Retreat”.
So that you understand the basis of the holiday contract when you book your holiday, we have laid out, as clearly as possible, the conditions on which your booking is made.  Nothing in these conditions affects your statutory rights.

1.1    Upon the Owner issuing a holiday confirmation form for the Property to the Holidaymaker, a binding contract shall exist between the Holidaymaker and the Owner subject to these booking conditions. The Holidaymaker must be 18 years or over when the accommodation is booked;
1.2    A booking confirmation will be issued to the Holidaymaker upon receipt by the Owner of a completed holiday booking form together with a deposit of 50% of the total rental charge for the Property for the intended holiday period.  The Holidaymaker is responsible for the balance of such rental charge, which shall be paid to the Owner 4 weeks prior to the commencement of the holiday.  Failing which the Owner reserves the right to cancel the holiday booking and to forfeit the deposit paid by the Holidaymaker and the Holidaymaker shall have no claim against the Owner for compensation or reimbursement whatsoever;
1.3    Booking forms received by the Owner in respect of holidays due to commence within 6 weeks or thereafter, must be accompanied by payment of the rental charge for the holiday period in full;
1.4    Immediately upon receipt of the holiday confirmation, from the Owner, the Holidaymakers should check the details and notify the Owner of any correction as soon as possible.  The Owner reserves the right to charge a holiday booking amendment fee of £25 in such circumstances.
1.5    In the event of the Owner being unable to arrange the holiday accommodation requested by the Holidaymaker.  The Owner shall use their best endeavours to arrange alternative accommodation of an equivalent type and standard in the same location.  If this is not acceptable to the Holidaymaker and the Holidaymaker advised the Owner within 7 days of receiving the holiday confirmation, the Owner shall refund the deposit to the Holidaymaker.

2.1    The Holidaymaker should notify the Owner immediately and in writing of any intention to cancel the holiday booking.  Insurance cancellation cover could by considered by the Holidaymaker.
2.2    The Owner agree to do their utmost to re-let the accommodation if the Holidaymaker has to cancel, but this is not always possible at short notice and without taking out holiday cancellation insurance, the Holidaymaker would be liable for any monies owing. If the holiday accommodation is re-let, all monies paid to the Owner by the Holidaymaker will be refunded less a handling charge of £30
3.1    The Owner aims to ensure that all of the information provided within our advertising and promotional material is correct and current when published.
3.2    The Owner reserves the right to make alterations at any time, as we are always seeking to improve our services and facilities and shall endeavour to inform the Holidaymaker of any such alterations.

4    YOUR HOLIDAY ACCOMMODATION – During the period of the holiday, the Holidaymaker undertakes:
4.1    To arrive after 4pm, on the Friday afternoon and to vacate the Property by 10am on the final Monday or Friday, unless prior arrangement has been agreed with the Owners;
4.2    That the number of people occupying the Property will not exceed the maximum stated for the Property in the Property descriptions;
4.3    That the Property will be used solely for the purpose of the holiday by the Holidaymaker and his/her party;
4.4    To allow the Owner and/or their representatives access to the Property at any reasonable time during the period of the holiday;
4.5    To keep the Property and all furniture, utensils, equipment, fixtures, and fittings  in or on the Property in the same condition and state of repair as at the commencement of the holiday;
4.6    To ensure that at the end of the holiday the Property is left in the same state of order and cleanliness in which it was found;
4.7    To report as soon as possible to the Owner any breakages or damage caused by the Holidaymaker during the holiday and to reimburse the Owner with the cost of replacement prior to departure;
4.8    To notify all other members of the Holidaymaker’s party of these conditions;
4.9    That all property of the Holidaymaker, including cars and contents, is entirely at their own risk at all times and the Owner shall accept no liability for any loss, damage or injury howsoever caused;
4.10    To ensure that dogs are kept out of all bedrooms and are not allowed onto any furniture in any of the rooms – PLEASE NOTE THAT DOGS MAY ONLY BE ALLOWED AT THE DISCRETION OF THE OWNER AND A CHARGE  WILL BE LEVIED. Doges should not be left unattended in the Property, and should be exercised on a lead at all times. NB The Owners do not allow any other types of pets in the cottages;
4.11    To ensure that our ‘no smoking’ policy in the Property is complied with at all times;
4.12    To ensure that an adult is present and properly supervises children when they are in or around the hot tub . The use of the hot tub is entirely at the Holidaymakers own risk, the Owners accept no responsibility in the event of an accident or otherwise arising from the use of such equipment.
4.13    Use of the hot tub is limited to 4 people at any one time. Failure to do so will result in the ‘Good Housekeeping’ deposit being retained by the Owners.
4.14    Use of the hot tub not allowed after 10pm. Noise levels to be kept to a minimum, out of respect to other holidaymakers and neighbours. Failure to do so will result in the ‘Good Housekeeping’ deposit being retained by the Owners.
4.15     Hot tub instructions are to be carefully followed( copy of these available in the property); failure to do so will result  in the ‘Good Housekeeping’ deposit being retained by the Owners.

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