Our Terms and Conditions

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In the following booking terms and conditions ‘we’, ‘us’, ‘our’ or ‘the owner’ refers to Hall Farm Holidays for the properties, The Mews, The Old Smithy and The Retreat. References to ‘you’, ‘your’ ‘holidaymaker’ and ‘guests’ means the person making the booking and all members of the holiday party.

Before proceeding with a Booking, please read these Conditions carefully, along with all the other information relevant to your Booking, including any specific conditions or restrictions set out in the website description of your chosen property(ies).

If any individual term or clause stated in these terms and conditions held to be invalid, impermissible or unenforceable permissible by law, the remaining terms shall be unaffected and shall remain valid.


Your booking can be placed over the telephone, by email or directly using our online booking system.  Where your booking is taken by telephone or by email, we will enter the information into the online booking system. Upon receipt of a booking confirmation email, you must check all of the information is accurate and inform us immediately if there are any mistakes.  The contract between you and Hall Farm Holidays will not come into force until we have received a deposit of 50% of the full cost of your booking. The contract will be subject to these booking terms and conditions. The holidaymaker must be at least 18 years of age at the time of booking.

The balance of the booking cost will be due 30 days prior to the date your holiday commences.

If the booking is made within six weeks of the date which it is due to commence, the full amount must be paid upon booking the holiday.

If you pay the deposit by credit card or debit card, you authorise us to use the details of the same credit or debit card to settle the balance of the rental. We will only act on this authority if you have not contacted us prior to the balance due date to arrange alternative payment of the balance.

If you do not pay any balance payments due in relation to your booking by the due date for payment, we will send you out a reminder explaining that your payment is late and giving you the opportunity to pay us.  If we do not receive payment with 7 days of sending out a reminder, we will be entitled to assume that you want to cancel your booking.  In this case, we will be entitled to keep all deposits paid or due at that date. We will also be entitled to release the booking and re-let the property.

A security deposit will be taken automatically from the card used to pay the rental for the property seven days prior to the arrival date. All payment cards are subject to continuous payment authority to include balance of holiday and security deposit.  This security deposit will be automatically returned seven days post departure, should there be no additional costs, cleaning or damages to be paid for.  Security deposits are; The Mews £350, The Old Smithy £300 and The Retreat £250.


The holidaymaker should notify us immediately and in writing of any intention to cancel the holiday booking.

The owner will attempt to re-let the accommodation if the holidaymaker has to cancel, but this is not always possible. If the property is re-let , all monies paid to the owner by the holidaymaker will be refunded less a handling charge of £30.

If you wish to cancel your booking, you may receive a partial refund depending on how far in advance you have notified us. 

21 days notice or less                                     0% of the accommodation cost
22 – 30 days notice                                         15% of the accommodation cost
31 – 45 days notice                                         30% of the accommodation cost
45 – 59 days notice                                         50% of the accommodation cost
60 days or more                                               Any unpaid balances will be waived over and above the deposit amount.
Within 24 hours of making the booking.         100% of the accommodation cost

Booking fees or other added charges paid for services used at the point of booking are excluded from all refunds. The refund amount is calculated from the accommodation cost only.

We strongly recommend that you take out your own travel insurance for your holiday which covers booking cancellations.  This will give you the reassurance that should you need to cancel your booking with short notice, you will get your money back via your insurance policy. Should you choose not to take out travel insurance, you accept responsibility for any losses that you may incur due to your cancellation.

In the event of the owner being unable to arrange the holiday accommodation requested by the holidaymaker, the owner shall use their best endeavours to arrange alternative accommodation of an equivalent type and standard in the same location.  If this is not acceptable to the holidaymaker or cannot be done, the owner shall refund the deposit to the holidaymaker.

The Owner can refuse to allow you into the Property or ask you to leave if they reasonably believe that you or any of your guests is behaving illegally or is in breach of any these Conditions, or that any damage is likely to be caused, has been caused or is being caused by the behaviour of you or any of your guests. We will treat these circumstances as a cancellation by you and we will not refund any money you have paid.


Any pricing errors may be corrected at any time prior to confirmation of your booking.  We will confirm the price of the booking when you make the booking. As it is possible for mistakes to be made, please ensure that you check all pricing and details that you receive from us.


The Holidaymaker is responsible for the following during their holiday:

Arrive after 3pm on the day of arrival and leave by 10am on the departure day, unless prior arrangement has been agreed with the owners. Failure to depart by 10am may result in you being charged for an additional day’s rental.

The number of people staying in the property will not exceed the number stated as the maximum for each property description.

The property will be used solely for the purpose of the holiday by the holidaymaker and their party.

You must not use the properties for any dangerous, offensive or illegal activities or carry on there any act that may be a nuisance or annoyance to the owner or other guests or neighbours.

The holidaymaker and their party will show consideration to other guests, neighbours and owners by ensuring there is no loud music, no loud noises and behaviour is respectful of others at all times.

Only members of the holidaymakers’ party may access the property and its facilities.

The owner or their representative may access the property at any reasonable time during the period of the holiday.


The holidaymaker and their party are expected to take all reasonable care of its furniture, pictures, fixtures, fittings and effects, in or on the property.

The property must be left in the same state of repair and in a reasonable clean and tidy condition at the end of the rental period.

Food and rubbish should be removed and rubbish and bottles should be disposed of when vacating the property at the end of the rental.  Fridges and freezers should be emptied, beds should be stripped of bed linen (not mattress or pillow protectors), prior to departure from the property.

Any breakages should be reported as soon as possible to the owner.  The owner may request reimbursement for the breakage to be removed from the security deposit.

All property of the holidaymaker, including cars and contents, is left on the property at entirely their own risk. The owner, their employees, contractors and cleaners shall accept no liability for any loss, damage or injury howsoever caused.

Smoking is not allowed in any of our properties.

You must ensure that the property is securely locked when vacant.

The use of drones is not allowed without the owner’s written permission.  Fireworks are not allowed under any circumstance. Night lanterns are expressly forbidden as they are a fire hazard and can cause injury or death to livestock.

It is the responsibility of the holidaymaker to ensure that all members of the holiday party are made aware of the terms of the rental and to ensure that these terms are adhered to throughout the holiday.


Dogs should be kept out of all bedrooms and are not allowed onto any furniture. Dogs should not be left unattended in the property and should be exercised on a lead at all times. Please note the owners do not allow any other types of pets in the properties.

Dog owners will be held responsible for any damage caused to the property, contents or garden by their dog and for any additional cleaning required.


Hot tub instructions are provided in the properties and should be carefully followed.

If there are children in the hot tub there must be an adult present at all times and they must be properly supervised.

Use of the hot tub is entirely at the holidaymakers own risk.  The owners do not accept liability in the event of an accident or otherwise arising from the use of such equipment.

The use of the hot tub is limited to 4 people at any one time. 

Out of respect for other guests, neighbours and owners, hot tubs must not be used after 10pm.

Any damages or additional cleaning required as a result of misuse or not following the instructions may result in charges from the security deposit.


We will not be deemed to be in breach of contract, or otherwise liable to you, by reasons of any delay in performance or non-performance of any of your obligations in this contract to the extent that such delay or non-performance is caused by circumstances beyond our reasonable control, known as ‘force majeure’ events  (for example if access to and use of the property is prevented by fire, flood, exceptional weather conditions, pandemics, epidemics, destruction/damage, internet or other communications failure, blocked roads, war/terrorism, nuclear/radioactive disaster affecting us or our property).

If for any reason beyond our control we are forced to cancel your booking (or bring it to an end early) due to a force majeure event affecting us or our property we will refund you the full amount of your remaining lodging costs based on the time of your booking remaining. This will be the full extent of our liability and no additional compensation, expenses or costs (such as travel or replacement lodging costs) will be payable.


The owner aims to ensure that all information provided within our advertising and promotional material is correct and current when published. 

The owner reserves the right to make amendments at any time, as we are always seeking to improve our services and facilities and shall endeavour to inform the holidaymaker of any such alterations.

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